Skip to content

Free UPS 2-day shipping over $100 within the continental US. Free customs clearance for Canadian buyers 🇨🇦

FAQ

Plant Care

What growing medium do you use?

Open tab

Most plants are grown in soilless mediums such as pure sphagnum, sphagnum and perlite mix, pure perlite, and pon.

What conditions do you grow under?

Open tab

Our indoor nursery is kept at 75% humidity and 75F year round. All plants are kept under full spectrum LED lights on a 12 hour cycle. The intensity of light received by each species is modulated by adjusting the number of lights and the distance from the light source.

What to do when my plant arrives?

Open tab

Carefully remove the wrapping and slowly let the plant adjust to life outside of a box. If the medium is bone dry, water it lightly. If the medium feels damp or wet, allow it to dry for a few more days. Place the plant in an area with good airflow and low light and allow it to gradually acclimate to the appropriate lighting conditions needed. Refer to this blog post for more information:

https://www.rareplantfairy.com/blogs/news/what-to-expect-when-your-plant-arrives

What soil mix do you recommend?

Open tab

At our nursery, we grow 99% of our plants in soilless medium. For some of our very large mother plants, we use promix, orchid bark and perlite.

How do I water plants grown in sphagnum moss?

Open tab

We pack our sphagnum moss very tightly in the pot which allows the moss to absorb a lot of water and also allows it to dry quickly. Simply pour water from the top of the pot, filling the pot to the brim. Wait and allow the moss to absorb the water.

Shipping

Where do you ship from?

Open tab

We ship straight from the Rare Plant Fairy nursery in east Detroit. Depending on the temperature locally and at the destination we may include insulation and/or heat packs.

Can you ship to California?

Open tab

Yes, we are certified to ship to all 50 states.

Can you ship to Canada?

Open tab

Yes. Canadian orders ship from Windsor, ON starting on August, 2022. We offer $50 flat rate express shipping. For orders over $500, shipping is free. Please allow extra processing time of approximately 1-2 weeks.

Do you ship internationally?

Open tab

Yes, we source all required phytosanitary documentation from the United States Department of Agriculture for shipping to international customers. The $80 cost for phytosanitary certification is borne by the buyer. It is up to the buyer to verify that importation is legal and obtain any required import permits.

Can you combine shipping for multiple plants?

Open tab

Absolutely! As long as the name and shipping addresses on the orders match and we have not shipped your existing order, we can combine your orders in one box.

Can you hold shipping until a certain date?

Open tab

We can hold shipping for up to 2 weeks. Simply write in the notes when you check out. Our shipping days are Mondays and Tuesdays.

Do you guarantee live arrival of all plants?

Open tab

Yes, we guarantee all plants will arrive in good health. Minor damage due to transportation, such as a broken leaf or bent stem, is sometimes unavoidable.

If you have an issue with the condition of a plant please document it photographically within 6 hours of receipt and contact us at hello@rareplantfairy.com

Store Information & Policies

Do you offer local pick up?

Open tab

Yes! Simply select "local pick up" at checkout and email us (hello@rareplantfairy.com) to arrange a pick up time.

What is "grower's choice"?

Open tab

Listings that are "grower's choice" means that you are buying a plant that is similar to the stock photo in terms of plant size and color level.

Can I preorder a plant?

Open tab

No. Due to the nature of our business we only offer plants for sale once we have confirmed their size, condition, and level of variegation with our own eyes. 

What payment methods do you accept?

Open tab

For online sales we accept PayPal, Apple Pay, Shop Pay, credit card, and debit card. In-store shoppers can pay via PayPal, Venmo, credit card, or debit card.

What is your return policy?

Open tab

We do not accept returns or offer refunds.

If you have an issue with the condition of a plant upon arrival please document it photographically within 6 hours of receipt and contact us at hello@rareplantfairy.com 

Do you wholesale?

Open tab

Wholesale purchasing is available to customers with a brick and mortar location, tax identification number, nursery license (if required under state law), and a reputation for quality service. Please create a customer account under Login and submit an application under Wholesale at the bottom of the homepage. We will review your information and let you know if the application is accepted. If so we will make your account Wholesale Qualified and you will be able to shop accordingly. Note that there is a minimum cart value/number of plants to check out a wholesale order.

Close (esc)

Stay Informed

Sign up for emails to be informed first about restocks and new products.

Shopping from outside the US?

A Phytosanitary Certificate will be required and needs to be added to your cart for any plant purchases.

Ok!

Search

Your cart is currently empty.
Shop now