FAQ

Most plants are grown in soilless mediums such as pure sphagnum, sphagnum and perlite mix, pure perlite, and pon.

Our indoor nursery is kept at 75% humidity and 75F year round. All plants are kept under full spectrum LED lights on a 12 hour cycle. The intensity of light received by each species is modulated by adjusting the number of lights and the distance from the light source.

Carefully remove the wrapping and slowly let the plant adjust to life outside of a box. If the medium is bone dry, water it lightly. If the medium feels damp or wet, allow it to dry for a few more days. Place the plant in an area with good airflow and low light and allow it to gradually acclimate to the appropriate lighting conditions needed. Refer to this blog post for more information:

https://www.rareplantfairy.com/blogs/news/what-to-expect-when-your-plant-arrives

At our nursery, we grow 99% of our plants in soilless medium. For some of our very large mother plants, we use promix, orchid bark and perlite.

We pack our sphagnum moss very tightly in the pot which allows the moss to absorb a lot of water and also allows it to dry quickly. Simply pour water from the top of the pot, filling the pot to the brim. Wait and allow the moss to absorb the water.

We ship straight from the Rare Plant Fairy nursery in east Detroit. Depending on the temperature locally and at the destination we may include insulation and/or heat packs.

Your order may be delayed due to public holidays, bad weather, natural disasters or courier delays. We are working hard to send your order out as soon as possible.

Heat packs and insulation are complimentary! We will do what is necessary for your plants to arrive safely.

Yes, we are certified to ship to all 50 states.

Yes. Canadian orders ship from Windsor, ON starting on August, 2022. We offer $50 flat rate express shipping. Please allow extra processing time of approximately 1-2 weeks.

Yes, we source all required phytosanitary documentation from the United States Department of Agriculture for shipping to international customers. The $80 cost for phytosanitary certification is borne by the buyer. It is up to the buyer to verify that importation is legal and obtain any required import permits.

Absolutely! As long as the name and shipping addresses on the orders match and we have not shipped your existing order, we can combine your orders in one box.

We can hold shipping for up to 2 weeks. Simply write in the notes when you check out. Our shipping days are Mondays and Tuesdays.

We are partnered with Route for package protection insurance to cover the full value of your order against loss, theft, or damage (including plants that didn't survive the journey). Upon checkout, you will be asked if you want to opt out of Route coverage. By default it will be added onto your order. We highly recommend it! Information about the simple Route claims process is available at the checkout stage.

If you have any questions regarding the condition of your plant upon arrival please document it photographically within 6 hours of receipt and contact us at hello@rareplantfairy.com.

Yes! Simply select "local pick up" at checkout and you can pick up your plants during our office hours. Orders must be picked up within 30 days or they will be cancelled and jubjected to a 10% restocking fee.

• Monday - Thursday 10AM to 5PM
• Fridays 10AM to 6PM
• Saturdays 10AM to 6PM
  

Nursery Open Hours: Friday 3PM to 6PM.

Absolutely! Our showroom at 1111 Bellevue St is open Fridays 3-6 and Saturdays 10-6. You may pick up online orders as well as shop in person during this time.

Fairy Rewards is our loyalty program where you can earn points by shopping with us or completing special actions. You can spend your points on free plants, discount codes, RPF gear, free shipping vouchers and more.

Listings that are "grower's choice" means that you are buying a plant that is similar to the stock photo in terms of plant size and color level.

No. Due to the nature of our business we only offer plants for sale once we have confirmed their size, condition, and level of variegation with our own eyes. 

For online sales we accept PayPal, Apple Pay, Shop Pay, credit card, and debit card. In-store shoppers can pay via PayPal, Venmo, credit card, or debit card.

We do not accept returns or change-of-mind refunds. Cancellations are subjected to a 10% restocking fee.

If you have an issue with the condition of a plant upon arrival please document it photographically within 6 hours of receipt and contact us at hello@rareplantfairy.com 

Wholesale purchasing is available to customers with a brick and mortar location, tax identification number, nursery license (if required under state law), and a reputation for quality service. Please create a customer account under Login and submit an application under Wholesale at the bottom of the homepage. We will review your information and let you know if the application is accepted. If so we will make your account Wholesale Qualified and you will be able to shop accordingly. Note that there is a minimum cart value/number of plants to check out a wholesale order.

Yes. Upon checkout you are able to selcted installment payments through a third party service.

Yes. The wholesale application does not automatically create a customer account. Wholesale applications are reviewed by our team. If wholesale access is granted, the corresponding customer account is tagged as such. When logged in, wholesale qualified customers are able to access the Wholesale —> Shop Wholesale section of the webiste.